Blog
AI agents, RAG, and integrations — notes from production.
E-commerce
How AI Support Agents Handle Customer Data: PII in Prompts, Logs, and Transcripts
AI support agent data privacy: where PII flows - the prompt, retrieval index, tool calls, transcripts, logs - and how to minimize, retain, and delete it.
E-commerce
Multilingual AI Support: One Agent Across Languages vs One Per Market
A multilingual AI support agent replies in many languages from one model - but the knowledge base, per-language quality, and market rules are what fork.
E-commerce
A Checklist for Choosing an AI Agent Vendor for E-commerce
An AI agent vendor checklist for e-commerce support - API actions, escalation handoff, money-action safety, integration, data handling, pricing, and lock-in.
E-commerce
How to Calculate ROI on an AI Support Agent for Peak Season
AI support agent ROI in peak season - deflected contacts, response-time value, seasonal hires avoided, and the CSAT check that stops you overcounting.
E-commerce
Integrating an AI Agent With Your Order and Returns APIs
AI agent order API integration - read vs write tools, schema discipline so a bad refund can't execute, idempotency, auth scoping, and OMS failure modes.
E-commerce
AI Agent CSAT Impact: Does Automation Hurt Satisfaction?
The real AI agent CSAT impact depends on design - dead-ends and wrong answers drag it down, instant response and clean escalation hold it up. How to measure it.
E-commerce
What Does an AI Support Agent Cost to Build vs License?
AI support agent cost, three ways - license fees that scale with volume, build cost driven by integrations, and a run cost that never quite hits zero.
E-commerce
Build vs Buy: In-House Support Bot vs Custom AI Agent
Build vs buy for a support bot is really three options - a SaaS bot, an in-house build, or a custom agent on your stack. Which one fits which volume and risk.
E-commerce
5 Mistakes That Make AI Support Agents Feel Robotic
The AI support agent mistakes that make customers feel handled by a machine - making them repeat info, silent pauses, dead-ends, filler, and losing context.
E-commerce
Function Calling vs Chatbots: Why It Matters for Support
Function calling vs a chatbot is what separates resolving a support ticket from deflecting it. What the mechanism changes, and where a plain chatbot still fits.