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For E-commerce Teams

AI support agents and semantic search for e-commerce.

Support queues that hold up during peak season, and product search that surfaces what shoppers actually mean, built on your real order, returns, and catalog data.

What we build for e-commerce
Support Agents
LLM agents with function calling over your order and returns APIs, with confidence-based escalation to humans.
Semantic Catalog Search
Vector search with re-ranking across your product catalog, so shoppers find what they mean, not just what they typed.
Backend Engineering
APIs, data pipelines, and infrastructure that hold up under real production traffic.
AI Integrations
LLM agents, RAG search, and automation grounded in your real data, with no hallucinated capability.
Proof, not promises
E-commerce

60% faster support response with an AI agent

A conversational agent with tool calling that handles support chats and return requests end to end.

−60%
Response time
68%
Auto-resolved
4.5/5
CSAT
Read the case study →
Retail

+25% search conversion with semantic catalog search

Retrieval-augmented search and recommendations across a large retail product catalog.

+25%
Search conversion
−35%
Query latency
100k+ SKU
Catalog coverage
Read the case study →
Built into your stack

AI, payments, and integrations for online stores

An AI feature in a store only pays off when it is connected to the systems that hold the truth: orders, returns, the catalog, and billing.

Agents that act on orders and returns

The support agent calls your order and returns APIs through function calling and escalates low-confidence cases. In production it cut first-response time by 60% and resolves 68% of conversations without a person.
Read the architecture →

Search over your real catalog

Vector search with re-ranking over the catalog you already have. In our retail case it lifted search conversion by 25%.
Semantic search case study →

Subscriptions and recurring orders

Stripe, Chargebee, or Orb billing for subscription products, with access and order state following what was actually paid.
Payments and subscriptions →

Store and third-party integrations

Clients for the external APIs your store depends on, with webhooks processed through a queue so a slow vendor does not block your own flows.
API and SDK integration →
Further reading
Integrating an AI Agent With Your Order and Returns APIsHow Confidence-Based Escalation Works in AI Support AgentsFunction Calling vs Chatbots: Why It Matters for SupportWhat Does an AI Support Agent Cost to Build vs License?How Vector Search and Re-Ranking Work Together in Product SearchCommon Mistakes When Indexing a Catalog for Semantic Search
FAQ
Does this work with our existing order and returns APIs?

Yes. Agents call your real order and returns systems directly, with confidence-based escalation to a human when the agent isn’t sure.

How long is a typical engagement?

4–10 weeks for a first build, ongoing retainers after.

Do you work with in-house engineering teams?

Yes. We embed alongside existing engineering and data teams, not around them.

Can you add subscriptions to our store?

Yes. We have integrated Stripe, Chargebee, and Orb, including plan changes, renewals, and the webhooks that keep access in sync with payments.

How do you price e-commerce work?

Hourly or as a monthly block of hours. We do not quote a fixed price per project.

Ready to ship AI for your storefront?

Tell us about your project. We'll reply within one business day.