Fintech

−35% call center load with a voice loan assistant

A voice agent that handles first-line loan application calls before handing off complex cases to a human.

The problem

A lender's call center was overwhelmed by first-line loan inquiries, driving up wait times and cost per call.

The solution

We built a low-latency speech-to-speech agent that qualifies applicants and checks status, backed by the same APIs as our support agents.

−35%

Call center load

12,000/wk

Calls automated

2m 10s

Avg handle time

Stack

Realtime APITwilioFunction callingPostgres